Customer care

Our Online Marketplace uses a drop shipping model. This means that it is the responsibility of each unique Seller to pack, ship and maintain relationships directly with you.

Each store is hosted independently by the Seller themselves. They are responsible for the product listings, pricing, shipping and their own terms.

We've developed a multi-seller checkout so you can shop across a variety of stores simultaneously, add them to the same cart and complete purchases via one checkout payment.

Because Sellers set their own shipping terms and prices, your orders will arrive separately. This may mean you have multiple shipping costs.

Once you place your Order you will get a notification saying your payment has been successful and your order has been successfully sent to the Seller/s.

Depending on the dispatch and shipping time-frame indicated by the Seller on the product, you may need to wait a few days before you see the order shipment notification.

Once your shipment notification has reached you, the Seller will indicate the dispatch date and give you the tracking link and number for you to track.

If you've shopped with multiple Sellers these dispatch times and notices may differ.

If for any reason you have not received a tracking notification and its exceeded the time indicated on the product, you should get in touch with the Seller directly. You can do this directly via your account login, on your order, or on their shop page by clicking 'Contact Seller'.

No. Once your order has been placed, you're unable to edit the order. You will need to contact the Seller promptly to cancel the order before shipment.

Yes, you can add a different shipment address to your billing address.

Yes, you will need to contact the Seller directly either before or after your order is placed to let them know that it is a gift and to remove any price or invoice details. There is currently no option to indicate this during checkout.

You will need to contact the Seller directly to see if they offer gift-wrapping services. If there is an additional fee they'll need to organise this with you outside of the Marketplace.

Get in contact promptly with the Seller and they can edit directly on your order before shipment.

Yes, you can cancel an order before shipment by getting in contact with the Seller promptly. They can then organise a payment reversal.

The Marketplace is a multi-seller checkout so you can shop across a variety of stores at the same time and checkout with one payment.

Because our Sellers set their own shipping terms and prices, your orders will arrive separately. This may mean you have multiple shipping costs.

If you have received an incorrect item, you will need to get in contact with the Seller promptly to let them know about the discrepancy. The Seller will be expected to make arrangements with you to send the correct item.

To contact the Seller - you can go to your account and click on the Order, and click 'Contact Seller', alternatively if you checked out as a guest via your order you can click 'Contact Seller'.

The Customer must provide a detailed description of the fault together with photographic evidence and contact the Seller immediately. Once the Seller has reviewed this information and / or received the returned item, any decision to honour a refund is at their discretion and based on the evidence provided by the Customer.

Please see our Returns Policy for more details and steps.

If you are missing an item from your order, you will need to get in contact with the Seller promptly to let them know about the discrepancy. The Seller will be expected to make arrangements with you to send the missing item.

To contact the Seller - you can go to your account and click on the Order, and click 'Contact Seller'. Alternatively if you checked out as a guest via your order you can click 'Contact Seller'.

No you don't. You're more than welcome to browse, shop and checkout as a guest.

To contact a Seller if you have an existing or past order with them - you can go to your account and click on the Order, and click 'Contact Seller'. Alternatively if you checked out as a guest via your order you can click 'Contact Seller'.

Alternatively if you do not have an order, you can contact them directly via their shop by clicking 'Contact Seller' on the top right side, or on any of their products next to their shop name under a product title, by clicking the double speech bubble icon and clicking 'Contact Seller'

No, unfortunately The Marketplace or Sellers do not have facilities to process any orders over the phone.

This will vary depending on the Seller and the product, and where it is coming from. Before you purchase, make sure to check the Shipping tab under the product, and any additional made-to-order dispatch days which will clearly be labelled on the product.

This will vary depending on the Seller, what product you are ordering and potentially the size of your order. All shipping costs are visible on every product page under the Shipping tab.

This will vary depending on the Seller, what product you are ordering and potentially the size of your order. All shipping options are visible on every product page under the Shipping tab.

You will also see the Shipping options at Checkout page before you purchase a product.

All our Sellers are based within Australia. You will be able to see where they're shipping from under the Shipping tab, on each product.

Our Online Marketplace uses a drop shipping model. This means that it is the Sellers responsibility to pack, ship and maintain relationships directly with you.

Each store is hosted independently by the Seller themselves. They are responsible for the product listings, pricing, shipping and their own terms.

We've developed a multi-seller checkout so you can shop across a variety of stores at the same time and add them all to the one checkout payment.

Because our Sellers set their own shipping terms and prices, your orders will arrive separately. This may mean you have multiple shipping costs. and your orders will arrive separately.

Check on your order to see the shipping timeframe in which the product should have been shipped. If it has exceeded that timeframe, you can get in contact with the Seller, by clicking 'Contact Seller' on your order and ask them if they have sent a Shipping Confirmation email and tracking number.
If this hasn't been sent, they can resend it for you, or you can ask for the whereabouts of your order.

Firstly, you should check to see if you have received a notification about the order being shipped. If you have an account login you can view the status of your order by clicking on it to see what status the order is in (pending / shipped etc), and if the tracking details are available.

We've developed a multi-seller checkout so you can shop across variety of stores simultaneously, add them to the same cart and complete purchases via one checkout payment.

Because our Sellers set their own shipping terms and prices, your orders will arrive separately. This may mean you have multiple shipping costs. and your orders will arrive separately

You can edit the shipping details with the Seller only before the shipment has been sent. There is no ability to intercept and redirect an order for security reasons.

We currently only ship within Australia. We plan to launch international shipping in the near future.

Please contact the Seller in case the tracking number details weren't entered correctly. Click 'Contact Seller' on your order to get in touch.

If you have received a shipment notification and tracking number please check the status of the delivery with the courier company first. If you are unable to track the order with the tracking number supplied, please get in contact with the Seller directly.

Yes you can cancel your order before its been shipped, but need to contact the Seller immediately so they can arrange a payment reversal. If it has already been packed and shipped you will not be able to cancel the order.

Please see our Returns & Disputes policy for full directions.

Please see our Returns & Disputes policy here.

Please see our Returns & Disputes policy here.

Please see our Returns & Disputes policy here.

If you have contacted the Seller regarding a return and it has been over five days, please get in contact with our support team.

If you feel that the Seller is not being fair with their approach and terms, you can escalate your correspondence to a dispute and our support team will be notified.

Please see more info about disputes here.

Please see more info about disputes here.

Please see more info about disputes here.

To ensure the most efficient use of our services these are our Recommended Browsers:

• Google Chrome v72 and above
• Mozilla Firefox v65 and above
• Safari v12 and above
• Opera v58 and above
• Microsoft Edge v17 and above
• Internet Explorer - not recommended on any version - we cannot guarantee 100% performance or functionality and this browser is no longer supported or updated by Microsoft.

Go to the side menu, and select 'Sign up' and simply fill out your details to set-up an account.

If you've reset your password and still can't login, please contact our Tech support team.

You can reset it by going to the login page and clicking 'Forgot your password?' to reset your password.

At the bottom of the newsletter there should be an unsubscribe link for you to click, once you've agreed to unsubscribe you will no longer get our newsletter notifications.

There is a two hour limit to hold products in your cart. Holding products in your cart does not guarantee the products will remain available for any length of duration that they are held. Products are only confirmed once any purchase is finalised.

The Seller may have not configured shipping for that product. We'd advise to get in touch and let them know so they can ensure its set-up properly for you to have the ability to add to checkout.

Firstly ensure that your browser is up to date so that our website is supported on your computer and/ or device. Check here for latest requirements.

If you are still having issues please get in contact with our Tech support team.

Our Online Marketplace uses a drop shipping model. This means that it is the responsibility of each unique Seller to pack, ship and maintain relationships directly with you.

Each store is hosted independently by the Seller themselves. They are responsible for the product listings, pricing, shipping and their own terms.

We've developed a multi-seller checkout so you can shop across a variety of stores simultaneously, add them to the same cart and complete purchases via one checkout payment.

Because our Sellers set their own shipping terms and prices, your orders will arrive separately. This may mean you have multiple shipping costs. and your orders will arrive separately.

All Sellers have previously been stallholders at a Finders Keepers Market, so we know they're good at what they do, and hope you think so too.

All of our Sellers are part of a current stallholder community and have been invited to become part of the Finders Keepers Online Marketplace. We are currently not accepting applications for Sellers outside of this.

We currently do not sell gift vouchers, but have plans to do this in the future.

This would be a question with a Seller, if they have this option on checkout, then yes you can arrange a pickup instead of a shipment.

Currently we do not have public facing feedback displayed on sellers pages or products. If you'd like to leave feedback to the Finders Keepers team, please contact us via our Contact form.